got seated at 6:28, when our dinners hadn't arrived by 8:25, we complained to a manager who told us that 2 hours wasn't unreasonable for a table of 8 !!!! THEN when food did come, it was only luke warm. Different manager was extremely RUDE -- said food was steaming when it was served. Came to table and asked others if anyone had RAW food -- no one did, so he said it was hot enough (go figure THAT reasoning) He repeated that 2 hrs for a table of 8 was not unreasonable. Said "this isn't McDonald's, you know." His manner was downright intimidating. came back later (I think his temper had cooled a bit) and said CHEF sent his apologies, but he didn't apologize for his own very rude behavior. Offered to send champagne -- none of us drink it, and by then the dinner was hardly something we wanted to celebrate! So he offered desert -- sent cheesecake -- didn't give us choice. My water glass was empty almost whole meal -- when manager offered champagne, I said I would be happy if he could just get my water glass filled and he said he would. THREE requests later, I finally got my water. end of the story is that he LET us use our Entertainment cards, although for Sat. night, you normally can only use them after 9 p.m. Good thing too, as I would never go back again to use the card. talked to another guest in the lady's room -- she said they'd been waiting for 1 1/2 hrs -- I told her that that wasn't an unreasonable length of time! and to settle in for another 1/2 hr wait!!!! Poor service, delays etc. are ONE thing -- a rude and arrogant waiter -- that's something else.
Pittsburgh, PA